Refund policy

We hope you and your pet love your VOPPI products. If something isn’t quite right, we’re here to help.

This policy applies in addition to any rights you may have under the Australian Consumer Law.

14-Day Change of Mind Returns

We accept eligible change-of-mind returns within 14 days of delivery.

To qualify for a change-of-mind return, the product must be:

Unused and in its original condition
Unopened where the product is sealed or packaged for hygiene purposes
In its original packaging
Complete with all accessories, components and instructions originally supplied
Returned within 14 days of delivery

Please contact us at info@voppi.com.au before sending your return.

Used or Opened Products

For hygiene reasons, used grooming products and opened hygiene products cannot be returned for change of mind.

This includes products that have been used on a pet.

For disposable or hygiene-sensitive products such as FreshPaw Grooming Gloves, opened packages cannot be returned for change of mind.

This restriction applies only to change-of-mind returns and does not limit your rights in relation to faulty or defective products under the Australian Consumer Law.

Change-of-Mind Return Shipping

Customers are responsible for the cost of returning products for change of mind.

Original delivery charges are not refundable for change-of-mind returns.

We recommend using a tracked delivery service when returning your order, as VOPPI cannot be responsible for returns that are lost in transit.

Bundles & Sets

Products purchased as part of a VOPPI bundle or set must be returned together as the complete bundle to qualify for a change-of-mind refund.

Individual products from a bundle cannot be returned separately for change of mind.

All products within the returned bundle must meet the eligibility requirements outlined above.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective or different from what you ordered, please contact us as soon as possible at:

info@voppi.com.au

Please include:

Your order number
A brief description of the issue
Clear photos and/or video showing the problem where reasonably possible

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies available to you under applicable Australian consumer law.