Shipping policy

At VOPPI, we want to make getting your pet-care essentials as simple as possible. We currently deliver orders across Australia.

Delivery Rates

We offer one simple delivery option across Australia:

Orders under A$79 — A$9.95 flat-rate delivery

Orders A$79 and over — FREE delivery

The free delivery threshold is calculated based on the order value after discounts and before delivery charges.

Order Processing

Orders are generally processed and dispatched within 1–2 business days.

Orders placed on weekends or Australian public holidays will be processed on the next available business day.

During busy periods, promotions or public holidays, processing may take a little longer.

Estimated Delivery Time

Once dispatched, orders typically arrive within approximately:

3–8 business days

Delivery times may vary depending on your location and the delivery carrier.

Regional and remote areas may require additional delivery time.

Please note that delivery timeframes are estimates only and delays caused by carriers, weather, public holidays or circumstances outside VOPPI’s control may occasionally occur.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to become active after your parcel has been collected or lodged with the carrier.

Delivery Address

Please make sure your delivery address is complete and correct before placing your order.

If you notice an error after ordering, contact us at info@voppi.com.au as soon as possible.

We will do our best to assist, but once an order has been dispatched, we may not be able to change or redirect the delivery address.

Additional delivery costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by law.

Missing or Delayed Parcels

If your tracking information shows an unusual delay or your parcel has not arrived within a reasonable period, please contact us at info@voppi.com.au with your order number.

We’ll help you investigate the delivery with the carrier.